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Protection Plans

Why choose HomeShield Direct?

We understand how integral home appliances are to everyday life. Even one day without a washing machine, cooker or fridge freezer can cause major disruption. So, no matter if your washing machine has stopped spinning, your oven won’t heat, or your TV is on the blink, we provide the means to get your life back to normal.

You’ll have access to a team of skilled engineers hand-picked to help customers when their appliances fail. HomeShield Direct is available throughout mainland England, Scotland, and Wales. If you’re not sure if your home is within our service area, please contact us to confirm.

Our plans offer the following as standard:

  • No call out charges and no excess to pay
  • Unlimited repairs with manufacturer approved parts
  • Access to a nationwide team of qualified and registered engineers
  • A brand-new replacement appliance if yours cannot be fixed

In the event of a breakdown, our in house engineering team are available to try and get you back up and running as soon as possible. If the issue cannot be resolved there and then, we will arrange for a registered engineer to visit at a convenient time and assess your appliance, repairing where possible. If the appliance it is unable to be repaired, we will arrange for a brand-new one for you.

A team of UK-based customer service personnel is available by freephone to answer any questions you may have.

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