* You can opt out from receiving marketing communications from us, at any time, by emailing us at info@homeshielddirect.co.uk, phoning us on our free phone number 0800 023 6178 or writing to us at HomeShield Direct Limited, Heversham House, 20-22 Boundary Road, Hove, BN3 4EF.
† For data received from market research companies and similar sources, we rely on ‘Legitimate Interest’ as the lawful basis for processing data. For data received directly from forms completed on our website or our marketing sources websites, we rely on ‘Consent’ or ‘Legitimate Interest’ for processing data.
Our legitimate interests for processing the personal data:
HomeShield Direct Limited processes data provided by its data suppliers with the intention of increasing its sales and its customer base. Processing the data enables a high- quality service delivery which produces tangible benefits for people: if an appliance breaks down and/or is beyond economic repair, the consumer may not be in a position to afford the necessary repairs or the cost of a brand-new appliance. An appliance protection plan can mitigate this and can provide the consumer with a new or working machine.
Retention Period
HomeShield Direct Limited will process personal data for three years and store the personal data for six years in support of any claims under the service plans.
Your rights as a data subject
At any point while we are in possession of or processing your personal data, you, the data subject, have the following rights:-
Right of access – you have the right to request a copy of the information that we hold about you.
Right of rectification – you have a right to correct data that we hold about you that is inaccurate or incomplete.
Right to be forgotten – in certain circumstances you can ask for the data we hold about you to be erased from our records.
Right to restriction of processing – where certain conditions apply to have a right to restrict the processing.
Right of portability – you have the right to have the data we hold about you transferred to another organisation.
Right to object – you have the right to object to certain types of processing such as direct marketing.
Right to object to automated processing, including profiling – you also have the right to be subject to the legal effects of automated processing or profiling.
Transferring Personal Data to a Country Outside the EEA
The Company may, from time to time, transfer (‘transfer’ includes making available remotely) personal data to countries outside of the UK. The UK GDPR restricts such transfers in order to ensure that the level of protection given to data subjects is not compromised.
Personal data may only be transferred to a country outside the UK if one of the following applies:
The UK has issued regulations confirming that the country in question ensures an adequate level of protection (referred to as ‘adequacy decisions’ or ‘adequacy regulations’). From 1 January 2021, transfers of personal data from the UK to EEA countries will continue to be permitted. Transitional provisions are also in place to recognise pre-existing EU adequacy decisions in the UK.
Appropriate safeguards are in place including binding corporate rules, standard contractual clauses approved for use in the UK (this includes those adopted by the European Commission prior to 1 January 2021), an approved code of conduct, or an approved certification mechanism.
The transfer is made with the informed and explicit consent of the relevant data subject(s).
The transfer is necessary for one of the other reasons set out in the UK GDPR including the performance of a contract between the data subject and the Company; public interest reasons; for the establishment, exercise, or defence of legal claims; to protect the vital interests of the data subject where the data subject is physically or legally incapable of giving consent; or, in limited circumstances, for the Company’s legitimate interests.
Complaints
In the event that you wish to make a complaint about how your personal data is being processed by HomeShield Direct Limited or how your complaint has been handled, you have the right to lodge a complaint with HomeShield Direct Limited’s data protection representatives at info@homeshielddirect.co.uk or directly with the supervisory authority.
The supervisory body for the UK is: –
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Tel: 0303 123 1113 (local rate) or 01625 545 745 if you prefer to use a national rate number
